COVID19 Information- updated 31 january

Double Vaccination Status required to enter Naturaliste Community Centre (NCC) for some activities

Updated Proof of Vaccination Directions have been released from State Government over the weekend.

In accordance with State Government mandates from Monday 31 January, 2022, proof of COVID-19 vaccination requirements for people aged 16 years and over, will apply to gyms, indoor sporting centres, health club or dance studio, including a centre offering fitness classes, but excluding community sport.

This mandate applies to those accessing the Naturaliste Community Centre who will be participating in fitness classes including yoga, pilates, aerobics, dancing and spin and includes members and visitors.

Providing Proof of Vaccination

Full details on ‘Proof of Vaccination’ are available on the WA government website

We highly recommend the use of the new ServiceWA app if possible, as it’s the most efficient way and will help reduce the time to enter the facility.

If participating in the above activities you will be required to: 

  1. Sign in digitally via the SafeWA or ServicesWA app or Manual sign-in sheets
  2. Show proof of your COVID-19 vaccination or approved medical exemption
  3. Show photo ID (if required)
  4. Scan your membership token at entry point to access facilities, or pay casual entry (if applicable)

Please note, the above entry requirements apply to all patrons participating in the above activities at the centre, regardless of being a member or non-member.

We ask that you please allow enough time to check-in to classes by arriving 10 minutes earlier.

There are some exemptions and alternative directions that may apply to some users including:

  • Those with approved medical exemptions Immunisation medical exemptions - Australian Immunisation Register - Services Australia
  • Children aged under 16 years of age

Information for Members

We understand this is an unusual time for everyone and your safety is of our upmost concern.  If you are currently unwilling or unable to attend the centre as a result, we are offering all members the option to suspend their membership for an initial 3 months.

Your membership can be suspended via the member portal, by email or by completing a suspension form at the centre.  We will contact you via email when/if the situation changes or your membership is due to reactivate towards the end of the suspension period.

We thank you for following State Government advice and we ask that everyone will ‘Choose Respect’ while we implement and adapt to these changes required of us all.

To find out more about the requirements that affect you, please refer to our FAQ’s attached or by visiting the links below.

Need Help?

If you have any further questions, please contact us on 9755 3966 or email the centre at ncc@busselton.wa.gov.au 

Frequently Asked Questions - Covid Vaccination Mandate

The information below is correct at the time of publishing.  We will endeavour to update this information in a timely manner should any directives change.

What does “fully vaccinated” actually mean?

A person who is fully vaccinated has had at least two doses of an approved COVID-19 vaccine.

Who do these new measures apply to?

Users of the Naturaliste Community Centre who are participating in fitness classes including yoga, pilates, aerobics, dancing and spin, but excluding community sport.

Who is eligible for an exemption from these new measures?

1. Anyone with an approved medical exemption.  Proof will be required each and every time you enter the Centre.  Acceptable forms of medical exemption include:

  • The ServiceWA app
  • Your COVID-19 digital certificate (that shows your medical exemption) or the Express Plus Medicare mobile app
  • Your certificate stored in a smartphone’s wallet, along with an acceptable form of identification
  • Hardcopy of your certificate, along with an acceptable form of identification
  • Digital or hardcopy of your immunisation history statement, along with an acceptable form of identification.

 

2. Children aged 10 to 15 years can enter the NCC without a parent or guardian and do not require to show proof of COVID-19 vaccination or medical exemption.  

Whilst it is not mandatory for children under 16yrs to sign in, we encourage everyone to use either the SafeWA, ServiceWA or manual sign-in so you can be contacted directly if the Centre is declared an exposure site.

Please note:  NCC Staff/Representative may ask for ID if they think someone is 16yrs and over.  Please bring proof of age, to help eliminate any confusion and speed your entry up.

What is an acceptable form of proof of my vaccination status?

Acceptable forms of proof include:

  • The ServiceWA app
  • Your COVID-19 digital certificate from myGov or the Express Plus Medicare mobile app.
  • Your certificate stored in a smartphone wallet, along with an acceptable form of photo identification.
  • Hard copy of your certificate, along with an acceptable form of photo identification.
  • Digital or hardcopy of your immunisation history statement, along with an acceptable form of photo identification.

I don’t have a smartphone, how can I provide proof without this and how can I sign in every time I attend the centre?

  • A hard copy of your certificate, along with an acceptable form of photo identification.
  • A hard copy of your immunisation history statement, along with an acceptable form of photo identification.

Why do I have to show you my vaccine record and ID every time I attend a class? Can’t you record that you’ve seen my proof?

Our electronic customer management system is located at Reception which is centralised within the building.  We are not able to relocate this system to the front entry before 31 January, 2022, which means we have no customer database to refer to.  The NCC team are working on ways to address this operational issue as soon as possible.

What if I’ve had one vaccination and I’ve booked for my second, can I still attend a fitness classes at the NCC?

No, you cannot attend any fitness classes including yoga, pilates, aerobics, dancing and spin until you have been fully vaccinated (at least double dose). 

If you are an existing NCC member, you have the option of putting your membership on hold (suspension).  To suspend your membership you need to complete a suspension form or email us requesting your membership is placed on hold.  Suspensions can be applied for a maximum 3 months initially.

Why do I need to check-in using the ServiceWA app or manual check-in system, if I am a member who also scans in using my membership token?

We understand this may appear to be duplicating, however the check-in systems are separate and will allow the State Government to easily contact you in the event if the Centre is declared an exposure site. 

 

Member FAQs

I understand my membership can be suspended for up to 3 months if I request it for COVID reasons.  What happens after the hold period?

If we haven’t heard from you, we will send you an email notifying you of your impending reactivation date.  If you are a direct debit member, your payments will automatically resume.  The current conditions of entry will apply eg. proof of vaccination.

Do I need to give 14 days’ notice to cancel my direct debit membership for COVID reasons?

If you wish to cancel your membership for reasons relating to COVID, we will waive the 14 day notice period providing you advise us in writing before close of business on 31 January, 2022.  To cancel your membership, you will need to complete a cancellation form or email us with your request.

After the 31 January 2022, our normal direct debit cancellation policy applies. 

 

Mask FAQs

I’m a support worker and my client is not required to wear a mask for medical reasons.  Do I still have to wear a mask?

Yes, unless you are able to provide proof of your own medical exemption for masks.

Do I have to wear a mask while I’m participating in a group fitness class?

If you are walking through the Centre, using the change rooms, waiting for a class, or spectating, you will be required to wear a mask.  You may remove your mask just while you are exercising in a class or while playing on the courts.